Mick DeLaCruz

Own identity & access management and SaaS administration org-wide under role-based, least-privilege models — and maintain the automation that keeps IT operations running at scale.

• Administer IAM for 400+ users across 200+ applications in Okta using SCIM provisioning, group rules, and role-based / least-privilege access.
• Own the end-to-end IAM provisioning pipeline (Airtable → BambooHR → Okta → Tray.io → downstream SaaS), automating onboarding/offboarding and closing access-review gaps.
• Build low-code automation with n8n — scheduled Slack reporting and batch notification jobs — to replace repetitive manual IT operations.
• Develop AI-assisted tooling, including a Claude-backed Slack agent for diagnostics and automated access workflows, plus reusable parameterized runbooks.
• Administer SaaS org-wide: Okta, Slack (Enterprise Grid admin), Salesforce, Talkdesk, Intercom, Jira, Airtable, Snowflake, and JumpCloud MDM.
• Manage a macOS fleet via JumpCloud MDM — certificate and token lifecycle (APN, ADE) and OS patch policies.
• Run recurring user and license audits, comparing internal records against third-party exports to surface missing MFA, inactive accounts, and unauthorized access.
• Migrated 100+ offshore email domains to the corporate (EPO) domain to centralize administration and reduce attack surface.

Tier-2 production support for data-intensive Java Batch applications on a federal government contract.

• Operated and troubleshot long-running Java Batch jobs in production, including incident response and root-cause analysis.
• Worked daily with Ansible Automation Platform, Jenkins, and GitLab for CI/CD and operational management.
• Triaged incidents from Splunk and monitoring systems; resolved issues raised by testers and users.
• Assisted in managing Linux infrastructure on AWS.
• Participated in 24/7 on-call rotation for critical production systems.

Provisioned, configured, and maintained Linux and Windows server infrastructure end-to-end.

• Joined Linux and Windows hosts to Active Directory; managed AD and Group Policy.
• Hardened Linux systems with firewalld and ufw rule sets.
• Edited core Linux config — network settings, service files, crontab — across provisioned hosts.
• Provisioned Linux servers, Windows servers, and Windows clients for the team.
• Authored documentation, user guides, diagrams, and SOPs.